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cubster of Metairie, LA on Nov. 11, 2013
We have a Sub-Zero 610 refrigerator built in 2002. The evaporator coil has been replaced twice because of freon leaks. The first time, parts and labor were covered (within 5 years of purchase) and this was in response to a recall. The second time was diagnosed after the unit continued to lose freon. While parts were covered, there was a $400.00 service charge. We also had to pay $95.00 for a freon top off while the problem was being diagnosed. The technician tells me that Sub-Zero has a problem with their copper evaporator coils ... The first time the coil was replaced, a copper one was supplied by Sub-Zero, which also failed. Now we have another replacement, and only time will tell...
(Only One of many reasons we are manufacturing Much Higher Quality Replacement Evaporators for SubZero Refrigerators!)...
Consumer Affairs Customer Complaints about Leaking SUBZERO Evaporators!
In a very brutal and vicious move, SubZero pulled all their parts distribution, from ALL Parts Distributors, Nationwide, and started a campaign against independent service companies, to attempt to stop them from being able to service SubZero appliances, even ones that are Out of Warranty! Doing so, has caused service companies to make do with what other brands have available, that will cross over to the parts that are in SubZero appliances. Most of the time, this works out ok, but there are a few parts that require the part to be to exact specs of the original part, to be able to work with the SubZero appliances, so now you have a source for those Quality manufacturered replacement parts, that are made to the SubZero specs of the Original Replacement Parts(OEM).
Never in 30 years have I seen a manufacturer turn their back on their customer base, and stop providing parts, to service their appliances, until now, with SubZero doing this, because it is against the law...it is called Restraints of Trade.
Due to this extremely unfortunate and very arrogant move by SubZero, we have started manufacturing some of the sealed system, exact spec parts, as well have sourced additional parts through other manufacturers of exact replacement parts, for SubZero appliances, so the Customer can Once again, be put first, which SubZero so brutally forgot about.
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